Refund policy

1. Return Eligibility

At BLANCARI, we want you to be satisfied with your purchase. You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy and any consumer rights that apply under local law.

To be eligible for a return, items should be unused, in their original condition, and returned with their original packaging, where applicable. Proof of purchase may be required.

2. How to Request a Return

To start a return, contact our support team at support@blancari.com. Please include your order number, the item you wish to return, and the reason for your request.

Our team will provide the next steps and, where applicable, the return instructions. Please do not send items back before receiving instructions from our support team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@blancari.com.

Include your order number and clear photographs of the item and its packaging, if possible, so we can assess the issue and help resolve it. Your legal rights remain unaffected.

4. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

  • Personalized or custom-made products.
  • Items that cannot be returned for hygiene or health protection reasons once unsealed, where applicable.
  • Gift cards and final-sale items, where clearly indicated and legally permitted.

These exclusions do not apply where a return, replacement, or refund is required by applicable law, including for defective or incorrectly supplied goods.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, contact our support team. Exchanges are subject to product availability and applicable return conditions. Depending on availability, we may recommend returning the original item and placing a new order.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method, unless otherwise required by law or agreed with you.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution. If you have not received your refund after the processing period communicated by our team, please contact us for assistance.

7. Return Shipping Costs

Unless otherwise stated or required by applicable law, customers may be responsible for return shipping costs for change-of-mind returns. Original shipping fees may be non-refundable where legally permitted.

If an item is damaged, defective, or incorrect, please contact us before arranging a return. We will explain the available options in accordance with applicable law and the circumstances of your order.

8. Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped. If the order has already been dispatched, you may need to follow the return procedure described in this policy, subject to your applicable legal rights.

9. Contact Us

If you have any questions about returns or refunds, please contact our support team at support@blancari.com.

BLANCARI — TIMELESS STYLE, THOUGHTFULLY CHOSEN