Privacy policy
1. Introduction
At BLANCARI, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, or contact us.
By using our website, you acknowledge the practices described in this policy. We process personal information in accordance with applicable privacy and data protection laws.
2. Information We Collect
Depending on how you interact with our store, we may collect the following categories of information:
- Contact information: your name, email address, telephone number, and billing or shipping address.
- Order information: products purchased, order history, payment status, and delivery details.
- Payment information: payment details processed by our payment providers. We may not receive or store your full payment card details.
- Device and usage information: IP address, browser type, device information, pages visited, and interactions with our website.
- Communications: information you provide when contacting customer support or responding to our messages.
3. How We Use Your Information
We may use personal information for the following purposes:
- To process and fulfill orders, payments, shipping, returns, and refunds.
- To provide customer service and respond to questions or requests.
- To maintain, operate, and improve our website, products, and shopping experience.
- To detect, investigate, and help prevent fraud, security incidents, and unauthorized transactions.
- To send order updates and other service-related communications.
- To send promotional messages where permitted by law and, when required, with your consent.
- To comply with legal obligations and protect our lawful rights.
4. Cookies and Tracking Technologies
Our website and service providers may use cookies, pixels, and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic, measure advertising performance, and improve your browsing experience.
You may be able to manage cookies through your browser settings or our cookie consent tools, where available. Disabling certain cookies may affect some website features. Where required by law, we will request consent before using non-essential cookies or tracking technologies.
5. Sharing Your Information
We may share personal information with trusted third parties when necessary to operate our store and provide our services, including:
- Shopify: our e-commerce platform and related services.
- Payment providers: to securely process payments and help prevent fraud.
- Shipping and fulfillment partners: to deliver orders and manage returns.
- Analytics and advertising providers: to measure website performance and marketing effectiveness, subject to applicable consent requirements.
- Professional advisers and authorities: where necessary to comply with legal obligations or protect rights and safety.
We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, subject to their applicable legal obligations.
6. International Data Transfers
BLANCARI and its service providers may process or store information in countries other than the country where you live. When personal information is transferred internationally, we take steps required by applicable law to provide appropriate protection for that information.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, resolving disputes, maintaining business records, and meeting legal, tax, or accounting requirements.
When information is no longer needed, we will delete it, anonymize it, or securely dispose of it as appropriate and as permitted by law.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to legal exceptions.
- Request a copy or portability of certain information where applicable.
- Object to or request restriction of certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications at any time.
- Submit a complaint to the relevant data protection authority.
To exercise an applicable right, contact us using the details below. We may need to verify your identity before responding. Your rights and the process for exercising them depend on the laws that apply to you.
9. Marketing Communications
If you receive promotional emails from us, you can unsubscribe by using the unsubscribe link included in the message, where available. You may also contact us directly to request that promotional communications stop. We may still send essential messages relating to your orders or customer service.
10. Children's Privacy
Our website is not intended for children who are not legally permitted to make purchases or use the services under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe a child has provided us with personal information unlawfully, please contact us so we can review the matter.
11. Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.
12. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate. We recommend reviewing the privacy policies of those third parties before sharing your personal information with them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any revised version will be published on this page with an updated effective date where appropriate. We encourage you to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact BLANCARI at support@blancari.com.
BLANCARI — TIMELESS STYLE, THOUGHTFULLY CHOSEN